Help Someone Remotely

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Fotolia_63639_S There have been many occasions where I have needed to help a friend or family member from a remote location.  Maybe it was Grandma who could not figure out the Family Tree Maker or it was Mom who was still getting used to Gmail.  There are countless reasons why you may need to help someone out and today I’m going to show you how to do it.  Sorry Mac owners, this is Windows only.

First, you and the person you are going to help need to download the file from here (tell the person you are helping to download the program to their desktop). Once both of you have downloaded the file, both of you should run the file.  You’ll see this screen:

aa_started

Tell the person you’re helping to click the Start button and have them tell you what it says in the “Your ID” box.  Now that they have clicked on the Start button, you should click the Operator button and enter the ID that they gave you and click Connect:

aa_operator

The person you are helping should now see this box where they should just click accept:

remote_pop_up

If everything worked correctly, you should now be able to control the remote computer just as if you were sitting in front of it. Twitter or E-Mail me any questions.

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